Frequently Asked Questions
Everything you need to know about shopping with PIPE AND ROW
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that all sale items marked 30% off or greater are final sale.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-7 business days, while express options are available at checkout.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination and are calculated at the time of checkout.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
Can I change or cancel my order after it's been placed?
We strive to process orders quickly. If you need to make a change, please contact us immediately at [email protected] and we will do our best to accommodate your request before the item ships.